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Fast. Easy. Convenient.
Take your order
to the Pickup Place
Before each wash, My Laundry separates
delicate items, whites, darks and colors,
including very bright and strong colors,
to prevent the risk of colors running and
preserve the quality and color of all items.
We never mix the laundry from different customers together. Each customer is
assigned as many machines for their
order as necessary. Please only include
items in your order which are safe for
machine wash as we do not offer a
hand-washing service.
Because we take hygiene very seriously, we
do not accept any items with pet hair on
them. While we plan to open a special
facility where we treat items with pet hair
on them in the future, for now, any such
items will be returned unwashed.
We provide FREE Pickup & Return to any
address within our service area in Bangkok.
Because our service is fully contactless,
you never have to wait around for us,
so please ensure you take your order
to the Pickup Place on time so that we
never have to wait around for you.
Whenever possible, we strive to return
orders ahead of time to addresses with
a safe and secure Pickup & Return Place
e.g. hotels, condos, apartments and
office buildings.
We do not currently offer monthly
packages as our system lets you place an
order for the exact amount of laundry you
need to have washed whenever you need
it without the pressure of using up your
package within a certain period of time.
It’s OK if you don’t have a bag and you
leave your items in a suitcase or basket
for us. However, we will transfer the items
to our own bags and then leave your
suitcase or basket at the Pickup Place.
We do not accept leather & linen items
if they cannot be washed in a washing
machine. For the DRYING PROCESS of
both leather & linen fabric items, it is the responsibility of the customer to choose
the right method, which is normally Air Dry.
Kindly note that we do not accept any
walk-ins to our facilities at the moment.
However, we provide FREE Pickup & Return
to your address for the utmost convenience.
My Laundry does not offer hand washing
services. From our experience, more than
99% of all items we process are suitable
for machine washing. It is the customers’ responsibility to choose the right washing,
drying and processing options for their items.